Once a payout is available, you can track its progress right from your Dashboard. This article explains where to find your payouts and what each status means.
Where to find your payout status
Navigate to the Payouts tab in your Dashboard. Depending on what kind of payouts are available to you, you may see up to three different pages:
Personal: Any funds raised to support yourself, your for-profit business, or a community fundraiser.
Organization: If you're a verified nonprofit raising funds for your organization, you'll see money raised here, including funds raised by others to benefit your organization. We recommend using Our Change Foundation to receive your organization's payouts.
Fundraising: If you set up a campaign that benefits a nonprofit, this is where you'll see those funds. Due to legal requirements, all giving campaigns are paid via Our Change Foundation.
Payout statuses for PayPal, ACH, and check payout methods
Available: Your funds have been earned and are ready to be requested. Head to the Payouts tab and follow the prompts to request your payout.
Requested: You've submitted your payout request, and it's now being processed for delivery.
Sent: Your payout has been sent to you via PayPal, ACH, or check. If you're expecting a check, please allow extra time for mail delivery.
Payout statuses for Our Change Foundation payout method
For campaigns that benefit a nonprofit being paid via Change, your payout will show one of the following dashboard statuses: Processing, Complete, Error, or Pending Recipient.
Processing Your payout is on its way! This status means Change has received your payout request and is actively working through the steps needed to get your funds sent, whether that's generating an invoice, waiting on funds to clear, or scheduling the disbursement.
Complete This status confirms the money has successfully made its way to you.
Error Something went wrong, and the payout was canceled. If you see this status, we recommend reaching out to our support team so we can help figure out next steps and get things back on track.
Pending Recipient Your payout is waiting on some action or information from the benefitting nonprofit. This most likely means that the nonprofit has been notified but hasn't yet completed a required step. If you are the benefitting nonprofit, be sure to check for any outstanding requests from Change so your payout isn't held up longer than necessary!
Other payout statuses
Escheat When a personal payout has remained unclaimed for an extended period of time, Bonfire will send the unclaimed funds to the Virginia Department of the Treasury as unclaimed property, in accordance with state law. If you see a payout with status “escheat”, you'll need to file a claim with Virginia to receive these funds. You can do this by visiting vamoneysearch.gov.
Regrant When a payout to a nonprofit organization cannot be claimed, Bonfire may regrant those funds to a different nonprofit organization. This is rare, but may happen if a nonprofit does not maintain compliance or ceases operations before we can grant the funds.
Have questions?
If you have any questions about your payout status, please don't hesitate to contact our team at support@bonfire.com. We're always happy to help!