The ever-changing developments related to COVID-19 have been surprising and challenging for all of us. As the custom apparel industry faces unprecedented stocking and labor shortages, each day brings new obstacles. Our goal is to keep you updated through it all, so you can continue to support the communities you care about.
Are orders arriving on time?
A majority of orders are still arriving within our standard timelines. But, increased demand for custom printed products, blank apparel shortages, and worldwide shipping delays directly impact production departments industry-wide. We are not immune to these factors, and there may be a delay in the arrival of some orders.
When will the product I want be back in stock?
Unfortunately, we don’t have a way to confidently predict or determine when an out-of-stock item will be listed as back in stock. Because of this, we are only adding products back to the catalog when sufficient stocking levels are secured.
What will Bonfire do if unable to fulfill an order as placed?
Because inventory can change very quickly, we may not be capable of fulfilling an order with the exact product chosen. In these cases, our merch experts will determine the most suitable and closest alternative to ensure order fulfillment continues undisrupted. This can include selecting a different colored item, such as sending a navy item to replace a royal blue item. In these cases, we will provide a note in the package to inform you of the change and your options moving forward.
What if I’m not happy with the item I receive?
As always, if you are not happy with what you received, we are glad to help. You can reach out to us through our contact page with any needs you have, and our Customer Success Team will be happy to assist.
Can I change my order’s shipping address?
Yes! Simply enter your order number on the tracking page and then click the link below your address. If you do not see this link, please contact us as this means your order has already shipped.
What is happening with international orders?
There are cases when international mail acceptance is suspended for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. When you place an order that lists an address to one of these destinations, our team will be in touch to process a refund for that order. You can find updates about specific countries on the International Service Alerts page on the United States Postal Service website.
Will I receive my order by the holidays?
If you are hoping to give a Bonfire shirt as a gift this holiday season, we recommend you order as soon as you can! In order to increase the likelihood of items being delivered by December 25th, we recommend purchasing from campaigns that will close on or before November 30th.
We will continue to update this article as more information develops. For any further questions, reach out to our Customer Success Team through our contact page. We’re happy to help.