At Bonfire, we strive to print every order perfectly on high-quality products and ship them in a timely fashion. If we ever come up short and you receive an imperfect product, we’ll do our best to make it right.
Here’s how:
From our Contact Page, select “I have an issue with my order”
Fill in your order number and email address used at checkout to locate the order in our system.
Once the correct order is found, select one of the following reasons for your refund or replacement request.
Change or cancel a recent order
Exchange for a different size
My order hasn't arrived yet
Problem with an order received
Other
Change or cancel a recent order
If the campaign batch is still open, you can change or cancel your order. However, we are not able to cancel orders after a campaign's end date, as they are already being produced and shipped. Orders from a campaign that prints on demand can only be changed/canceled before 11:59 p.m. EST the day the order was placed.
If you would like to change or cancel your custom order, please contact our support team as soon as possible. We cannot cancel custom orders that are in production or that have been shipped.
Delivery issues
You can track your order by visiting the Track Your Order page or from your confirmation email.
If your order has not arrived within the stated shipping window, you can request a replacement through our contact page and provide your correct address.
*Please keep in mind that due to Bonfire's custom, print-to-order model, replacements take 2-3 weeks to arrive.
Exchange for a different size
If the size you selected didn't work out, select a new size, verify the shipping address, and we’ll send a replacement!
Bonfire does not offer exchanges for different product styles. If you request a replacement, you can only change the item's color and/or size. If you’d like a different product, you’ll need to request a refund and then place a new order.
*Please keep in mind that due to Bonfire's custom, print-to-order model, replacements take 2-3 weeks to arrive.
Misprinted, damaged, defective, or incorrect orders
If your order arrives damaged, misprinted, or incorrect, select the products that need attention and upload two images of what you received: one of the entire item and another close enough to see the imperfection.
After you upload photos, please provide our quality assurance team with a brief description of the issue.
Ex: “There is a hole in the left sleeve”, “The logo is in the incorrect spot”, or “I ordered a large but received a medium.”
Once our team approves your request, we will gladly process your replacement or refund.
*Please keep in mind that due to Bonfire's custom, print-to-order model, replacements take 2-3 weeks to arrive.
Note that we are not able to issue refunds or replacements for orders placed more than 4 months ago.
Tracking Your Replacement
Once your replacement/refund request is submitted, you'll receive an email confirmation, and another once our team processes it. If applicable, we will also notify you when your replacement order ships and provide the tracking number.
If your replacement has any problems or your request was denied, please don't hesitate to send us a message through our contact page. Our support team is happy to help!