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Change or Cancel an Order
Change or Cancel an Order

Change or cancel an order placed from a Campaign

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Written by Bonfire Team
Updated over a week ago

Modifications to your order can be made anytime before the Campaign’s end date. For Print On Demand Campaigns, modifications to your order must be made before 11:59 PM EST on the date of order.

To change details or cancel your order, access the thank-you page immediately after checkout, the ‘My Orders’ section of your Dashboard, or your confirmation email.

Edit the Size or Color:

To simply change a product’s color or size, access your order from the thank-you page immediately after checkout or from your confirmation email.

If a size is not available, it means we are currently out of stock of the selected product size in the chosen color.

Once you are finished, make sure to select ‘Save Changes.’

Edit the Shipping Address:

You are also able to change the shipping address on your order. Select ‘Change address’ from your confirmation email or navigate to the ‘Track your order’ page.

Modify your address and select ‘Save Changes.’

If the country needs to be changed, please contact our support team to assist.

Cancel an Order:

From both the ‘Update your order’ and ‘Update shipping address’ pages, you have the option to cancel your order on the bottom left. Select this option to cancel your order.

When canceling your order, you will be asked to confirm and provide a reason for the cancellation.

Once you have completed these steps, you will receive an email confirmation of your cancellation. It will take 3-10 business days for the cancellation to reflect on your credit/bank statement.

We are not able to cancel or change orders after a Campaign batch has closed, or after 11:59 PM EST on the date of order for Print on Demand Campaigns, as products are already being produced and shipped. For all problems with an order after a Campaign ends, please see our return, exchange, and reprint policy.

To cancel or change a Supply order, please contact our Support Team as soon as possible.

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