Modifications to your order can be made at any time before the campaign batch’s end date. For Print On Demand campaigns, modifications to your order must be made before 11:59 PM EST on the date of order.
Many orders enter production shortly after they are placed, limiting the window for modifications. Once production begins, no changes to color, size, or shipping address can be made.
You can access your order to make changes in a few ways:
The thank-you page right after checkout
The ‘My Orders’ section of your dashboard
Your order confirmation email
You can also contact us to request changes. Reaching out to us immediately after ordering increases the likelihood of successful changes, provided production has not yet begun.
Edit the size or color
To simply change a product’s color or size, access your order from the thank-you page immediately after checkout or from your confirmation email.
If a size is not available, it means we are currently out of stock of the selected product size in the chosen color.
Once you're finished, make sure to click ‘Save Changes.’
Edit your shipping address
You can also update your shipping address for your order. To do so, click ‘Change address’ from your confirmation email or go to the ‘Track your order’ page.
Update your address and click ‘Save Changes.’
If you need to change the country, please contact our support team to help.
Cancel an order
On both the ‘Update your order’ and ‘Update shipping address’ pages, you can cancel your order by selecting the option at the bottom left. If you don't see this option, it means you're no longer able to cancel your order.
When canceling, you'll be asked to confirm and provide a reason for the cancellation.
After completing these steps, you will get an email confirming your cancellation. It may take 3-10 business days for the cancellation to appear on your credit or bank statement.
We cannot cancel or modify campaign orders after a campaign batch has closed or after 11:59 PM EST on the order date for Print on Demand campaigns, as products are already in production and shipping. For any order issues after a campaign ends, please refer to our return, exchange, and reprint policy.
To change or cancel a custom order, please email support@bonfire.com as soon as possible. Custom orders enter production shortly after they are placed, limiting the window for modifications.