Your order number allows you to track, make changes to, troubleshoot, and view the status of existing orders. Order numbers look like this:
Campaign orders
2X-XXXX-XXX
Custom orders
D-2X-XXXX-XXX
You can find your order number in one of three ways:
From one of our emails
In your dashboard
On the package label
In your email
Simply search for "Your Bonfire.com Order" in your email provider. Your order number will be located right underneath the campaign or custom order name.
(Not getting our emails? Check your spam folder or unblock Bonfire from your filter.)
In your dashboard
For campaign orders
Here's how to find a campaign order number in your dashboard:
Go to My Orders in your dashboard
Select the "From Campaigns" tab
Locate the nine-digit order number for your campaign order
For custom orders
Here's how to find a custom order number in your dashboard:
Go to My Orders in your dashboard
Select the "Custom Orders" tab
Locate the nine-digit order number for your custom order. Please note that the custom order number will begin with "D-".
On the package label
Your order number will be listed on the label on your Bonfire package. For domestic orders, look for it towards the bottom of the label. The campaign name and your order number will usually be located underneath the big barcode.
International packages will have the campaign name & order number listed on the left side of the label.
Track your order
Now that you have your order number, track your order.
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Questions? Contact our Customer Support Team. We’re always happy to help.