At Bonfire, we strive to print every order perfectly on high-quality products and ship them in a timely fashion. If we ever come up short and you receive an imperfect product, we’ll make it right. Here’s how:

From our Contact Page, select “I have a question about my order”

Fill in your order number and email address used at checkout to locate the order in our system.

Once the correct order is found, select one of the following reasons for your refund or replacement request.

  • Change or cancel a recent order
  • Exchange for a different size
  • My order hasn't arrived yet
  • Report an issue with the order I received
  • Other

Change or Cancel a Recent Order

If the Campaign batch is still open, you have the option to change or cancel your order. After a Campaign’s end date, we are not able to cancel orders as they are already being produced and shipped.

If you would like to change or cancel your Supply order, please contact our support team as soon as possible. We will not be able to cancel Supply orders that are already being produced and shipped.

Delivery Issues

You can track your order by visiting our Track Your Order page or your confirmation email.

If your order has yet to arrive within Bonfire’s stated shipping times, you’ll be able to verify and change your address for a replacement order.

*Please keep in mind, due to the custom, print-to-order nature of our business, replacements take 2-3 weeks to arrive.

Exchange for Different Size

If the size didn't end up working out for you, select a new size, verify the shipping address, and we’ll send a replacement!

*Please keep in mind, due to the custom, print-to-order nature of our business, replacements take 2-3 weeks to arrive.

Misprinted, damaged, defective or incorrect orders

If your order arrives damaged, misprinted, or incorrect, select the products in your order that need attention and upload two images of what you received. One of the entire item and another close enough so the imperfection can easily be seen.

Once our quality assurance team approves your request, we will gladly offer you the choice between a replacement or a refund.

*Please keep in mind, due to the custom, print-to-order nature of our business, replacements take 2-3 weeks to arrive.

Tracking Your Replacement

Once you submit your request for a replacement order, we will send verification and a new tracking number to your email! We will also notify you when your order begins shipment.

If there are any problems with your replacement or your request was denied, please reach out to us through our contact page. Our Customer Success Team will be happy to help.

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