In order to stay up to date with your Bonfire order or Campaign, it’s important that you’re receiving our email notifications.
If you are missing emails from us, including order confirmations, tracking information, password reset links, or Campaign updates, follow these steps.
Make sure your email address is correct
Head to the Account section of your Dashboard and verify that the email on file is correct.
Allow Bonfire to send you emails
If your email address is correct, check to make sure your email settings enable us to send you emails.
Whitelist Bonfire with your email provider
Search your "All Mail" and "Spam" inbox for emails from Bonfire. If you’re not finding anything, it’s likely that your email provider has accidentally included Bonfire in a blocking filter.
To remedy this, you’ll need to “whitelist” Bonfire. This typically includes adding us to your trusted list of senders or creating a contact in your address book. Emails from Bonfire come from firstname.lastname@example.org.
Each email provider should have specific details on how to accomplish this on their site.
For Gmail users, hit reply in the right corner of the current message (if you can find a message from us), you’ll see a section of buttons that looks like this:
Click the three dots, and expand the menu. Select “Add Bonfire to Contacts list”.
If you can’t find any messages from us simply go to the “Contacts” list in your Gmail account and add email@example.com there.