Your order number allows you to track, make changes to, troubleshoot, and view the status of existing orders. Order numbers look like this:
Campaign orders
2X-XXXX-XXX
Custom orders
CO-2X-XXXX-XXX or D-2X-XXXX-XXX
You can find your order number in one of three ways:
From one of our emails
In your dashboard
On the package label
In your email
Simply search for "Your Bonfire.com order receipt" in your email provider. Your order number will be located right underneath the campaign or custom order name.
(Not getting our emails? Check your spam folder or unblock Bonfire from your filter.)
In your dashboard
Here's how to find a campaign order number in your dashboard:
Go to My Orders in your dashboard
Locate the nine-digit order number for your order, and click it to copy the number
Tip: Use the filter and order status tabs to help find your order quicker.
On the package label
Your order number will be listed on the label on your Bonfire package. For domestic orders, look for it towards the bottom of the label. The campaign name and your order number will usually be located underneath the big barcode.
International packages will have the campaign name & order number listed on the left side of the label.
Bonfire packages do not include a receipt or packing slip.
Track your order
Now that you have your order number, track your order.
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Questions? Contact our Customer Support Team. We’re always happy to help.